Privacy Policy — Coastal Wellness BC

(Rewritten and customized version)

Last Updated:  December 7, 2025

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Coastal Wellness BC (“we,” “our,” or “the clinic”) is committed to protecting your privacy. We follow the British Columbia Personal Information Protection Act (PIPA) and take steps to ensure your personal information is handled responsibly and securely.

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1. Our Commitment to Privacy

We collect only the information necessary to operate our clinic, respond to inquiries, book appointments, and provide services.
We do not sell, rent, or trade your personal information.

Our practitioners include Chiropractors, Registered Massage Therapists, and Nutrition Professionals. Depending on their licensing and practice structure, some may manage their own records and booking systems. All practitioners are responsible for meeting their respective professional and legal privacy obligations.

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2. Information We Collect

Through our website, we may collect:

• Your name

• Email address

• Phone number

• Any information you choose to submit through contact forms or booking inquiries

• Technical information (e.g., browser type, device information, IP address, pages visited)

If you book services through a third-party platform (such as Jane App or another secure booking tool), that provider may collect personal and health information on our behalf.

We do not collect clinical or treatment records through the website.
Clinical information is collected only during appointments and stored securely by the practitioner providing the service.

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3. How We Use Your Information

We may use the information collected through the website to:

• Respond to questions or appointment inquiries

• Provide information about our services, practitioners, or clinic locations

• Send newsletters or updates if you choose to opt in

• Improve website performance and user experience

• Maintain security and functionality of the website

We do not use your information for third-party marketing.

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4. Payments

Payments for services are processed through secure third-party platforms or directly in-clinic.
Coastal Wellness BC does not store or process credit card information on the website.

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5. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect personal information collected through the website.
However, no online system can be guaranteed to be fully secure.

Clinical information is protected according to professional regulatory requirements and is accessible only to the practitioner providing your care.

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6. Cookies and Website Analytics

Our website may use cookies to support essential features and analytics. Examples include:

• Necessary Cookies — required for basic site functionality

• Performance Cookies — help us understand visitor activity to improve the site

We do not use cookies for advertising, remarketing, or tracking personal profiles.

We may use anonymized analytics tools (e.g., Google Analytics) to better understand website usage.
You may disable cookies in your browser settings, though doing so may affect certain website features.

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7. Retention of Information

We retain website contact information only as long as needed to serve its purpose or meet legal requirements.

Clinical records are maintained by each practitioner according to:

• Their professional college requirements

• BC legal and regulatory standards
  (usually 6–10 years depending on profession)

 

8. Your Rights

You have the right to:

• Access or correct the personal information you provide through the website

• Withdraw consent for receiving newsletters or email updates

• Request information about how your data is used

For clinical records (chiropractic, massage, or nutrition), please contact the practitioner who provided your care.

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9. Third-Party Services

We may use third-party tools to facilitate services, such as:

• Online booking platforms

• Email service providers

• Website analytics tools

• Payment processors (used by practitioners)

These service providers are required to safeguard your information and cannot use it for other purposes.

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10. Legal Requirements

We may disclose personal information if required by law, such as responding to a lawful request or court order.
Clinical information is handled according to practitioner professional requirements.

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11. Children’s Privacy

Our website and services are intended for adults.
We do not knowingly collect personal information from children under 13.

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12. Links to Other Websites

Our website may contain links to external websites.
We are not responsible for their privacy practices or content.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on the website with a revised “Last Updated” date.

Continued use of the website indicates acceptance of the updated policy.

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14. Contact Us

For questions about website privacy or data practices, contact:
Coastal Wellness BC
coastalchiroinfo@gmail.com
 

For questions about your treatment records or privacy related to clinical care, please contact your practitioner directly.